Yes, we proudly offer international shipping to customers around the world. No matter where you are located, we’ll do our best to deliver your favorite vape products to your doorstep.
If you have any questions or concerns, our dedicated customer support team is here to assist you. Please reach out to us via our Contact Sales@premiumthccarts.com or via Our live chat and we’ll respond to your inquiries promptly
To track your order, simply go to our Track Order Page and put in your order number and then you can see the information regarding your order.
If you wish to cancel or make changes to your order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request, but please note that once your order has been shipped, it may not be possible to make changes.
If you are not satisfied with your purchase and would like to initiate a return, please visit our Returns & Refunds page for detailed instructions on the return process. We strive to make returns as hassle-free as possible, and our customer support team is available to assist you throughout the process.
Shipping fees include handling and packing fees as well as postage costs.
The shipping fee depends on the quantity ordered and the destination address. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
We offer international shipping worldwide, however there are some countries with different laws and regulations on the importation and distribution of our products. Consequently, we have certain shipping restrictions on a number of products that we know to be illegal in the country in which the restriction is in place. As we are not legal specialists we insist for all customers to check the legality of the product before placing any order. If by any chance your order does not arrive within 21 business days you will qualify for 1 free reship.
Standard delivery times :
We offer a number of delivery options for you when you purchase items on our website and delivery times vary depending on which option you select.
Note that the shipping cost depend also on the overall weight of your package.
We ship all orders using discreet plain packaging along with tracking numbers. Our packages require a supplied signature upon arrival of the shipment and are trackable in detail to the delivery address. For wholesale orders shipping is free of charge.
In fact, we make sure that all our products are packaged inside silver foil bags which are heat sealed to protect the contents of your order. These are doubled packaged inside an ultra strong and durable Jiffy envelope which is then taped at both ends to avoid any unwanted or accidental opening of the parcel in transit. We do our upmost to ensure that your package is delivered safe and sound without any damage and where necessary we may also add an extra layer of bubble wrap around your products to keep them safe. The outer packaging is plain, simple and discreet with absolutely no branding or reference to where the parcel may have been sent from. We always make sure that the correct postage has been paid and this will clearly be displayed on the front of your parcel when it arrives.
We use mostly USPS, FedEx, DHL, or EMS services for the shipment of your order. Wholesale orders can take 3 – 6 days depending on country. Please note these times are not guaranteed by us.
Yes, we stand behind the quality of our products. Many of the items available on our website come with manufacturer warranties. Please check the product description or contact our customer support team to inquire about specific warranties for the product you’re interested in.
Yes, we offer a satisfaction guarantee. If you are not completely satisfied with your purchase, please visit our Returns & Refunds page for information on our refund policy. We strive to ensure our customers are happy with their shopping experience at Top Vape Carts, and we’ll do our best to address any issues or concerns you may have.