Overview
We want you to be completely satisfied with your purchase from Premiumthccarts. Please carefully review our policy regarding refunds and returns. Due to the nature of our products, we have specific guidelines in place.
Returns:
- Defective Products: If you receive a damaged or defective product, please contact us within 24 hours of receiving your order at [email protected] with a photo or video of the defect. We will gladly replace the defective item. As some dispensaries have strict no-return policies for defective products, we want to be upfront about our policy.
- Incorrect Orders: If you receive an incorrect product, please notify us within 24 hours at Sales@premiumthccarts.com with a picture of the incorrect item. We will arrange for the correct product to be shipped to you.
- Other Returns: Due to the nature of our products and for hygiene reasons, we generally do not accept returns or exchanges for reasons other than defects or incorrect orders. This aligns with the policies of many vape retailers, who do not accept returns on consumable products due to the inability to officially refurbish them.
Refunds:
Refunds are issued for defective or incorrect products only, as outlined above. Refunds will be processed to the original payment method once the returned product is received and inspected.
How to Initiate a Return or Refund:
- Contact us at Sales@premiumthccarts.com within 24 hours of receiving your order.
- Provide your order number and a clear explanation of the issue.
- Include photos or videos of the defective or incorrect product.
- Our customer service team will review your request and provide further instructions.
Shipping Costs for Returns:
Return shipping costs for defective or incorrect products are covered by Premiumthccarts.
Contact Us:
If you have any questions about our Refund and Returns policy, please contact us at Sales@premiumthccarts.com or call us at +15125753407.